Privacy Policy

1. Who we are

Syncognify ("we", "us", or "our") is a remote-first digital agency providing web design, web development, CRM development, WordPress, custom software, AI automations, chatbot development, and digital marketing for clients primarily in the USA, UK, Australia, and Canada. This Privacy Policy explains how we handle personal information when you visit https://www.syncognify.com or contact us.

2. Information we collect

We collect information you voluntarily provide and limited technical data when you use our site.

• Contact details: name, work email, phone number (optional), and project brief when you submit a form or email us.
• Service and budget preferences you select on our contact forms.
• Technical data: IP address, browser type, device type, pages visited, and referring URL (via analytics tools if enabled).
• Communications: messages you send us by email or other channels you choose.

3. How we use your information

We use personal information only for legitimate business purposes related to our services.

• To respond to inquiries, schedule strategy calls, and prepare proposals.
• To deliver contracted work and communicate project updates.
• To improve our website, content, and user experience.
• To send service-related messages (for example, replies to your brief). We do not sell your data.
• To comply with legal obligations where required.

4. Cookies and analytics

Our website may use cookies or similar technologies for essential functionality and, if configured, analytics (such as Google Analytics). Analytics cookies help us understand traffic and improve the site. You can control cookies through your browser settings. Disabling some cookies may affect site features.

5. Sharing and processors

We do not sell or rent personal information. We may share data with trusted service providers who help us operate (for example, email delivery, hosting, or analytics), only as needed to perform their services and under appropriate confidentiality. We may disclose information if required by law or to protect our rights, safety, or property.

6. International transfers

As a remote agency serving clients across the USA, UK, Australia, and Canada, your information may be processed in countries other than where you live. We take reasonable steps to handle data securely and in line with this policy regardless of where processing occurs.

7. Retention

We retain contact and project-related information for as long as needed to respond to you, fulfill contracts, maintain business records, or meet legal requirements. When information is no longer needed, we delete or anonymize it where reasonably practicable.

8. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and share sensitive materials only through agreed channels.

9. Your rights

Depending on your location (including under GDPR/UK GDPR or similar laws), you may have the right to access, correct, delete, or restrict use of your personal data, or to object to certain processing. To exercise these rights, email us at the address below. We will respond within a reasonable timeframe.

10. Children's privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the site after updates constitutes acceptance of the revised policy where permitted by law.

12. Contact

Questions about privacy or this policy: email info@syncognify.com. We aim to reply within one business day.