Refund Policy
How Syncognify handles deposits, cancellations, and refunds for digital agency projects.
Last updated: July 17, 2026
1. Overview
Syncognify works on scoped digital projects (web, software, AI automation, and related services). Because much of the value is custom professional work, refunds are handled by milestone and stage of delivery—not as a retail product return. This policy explains when refunds may apply.
2. Deposits
A deposit (often 30–50% of the agreed phase fee, as stated in your proposal) reserves our schedule and covers discovery and early production. Deposits are generally non-refundable once discovery or design/development has started, except where required by law or where we cancel the engagement before work begins.
3. Before work starts
If you cancel after paying a deposit but before we have started discovery or production—and we have not incurred third-party costs on your behalf—we may refund the deposit minus a reasonable administrative fee (if any) disclosed in your proposal. Requests must be in writing within any cooling-off window stated in your SOW.
4. During the project
Once work is underway, fees for completed milestones are non-refundable. If you cancel mid-project, you owe payment for work completed to date (pro-rated or by milestone as set out in the SOW), including accepted deliverables and time spent awaiting your feedback within agreed windows. Unused future milestone payments not yet due are not charged.
5. If we cannot deliver
If we cancel an engagement for reasons other than your breach (for example, we cannot fulfill the agreed scope), we will refund prepaid amounts for undelivered work, less any non-recoverable third-party costs already incurred with your approval.
6. Dissatisfaction and revisions
Quality concerns should be raised during the revision rounds included in your package. We will work in good faith to meet the accepted SOW. Refunds are not issued solely because subjective preferences change after approved designs or after go-live, unless we have failed to deliver agreed deliverables after a cure period.
7. Retainers and monthly services
Retainer or monthly services are billed for the period stated in your agreement. Unused hours in a period typically do not roll over unless your SOW says otherwise. Cancellation usually takes effect at the end of the current billing period with notice as specified in your agreement; prepaid unused future months may be refunded on a pro-rata basis if we agree in writing.
8. Third-party fees
Fees paid to third parties (domains, hosting, licenses, ads, API usage) are non-refundable through us once purchased, subject to those providers' own policies.
9. How to request a refund
Email info@syncognify.com with your name, project or invoice reference, and reason. We will review within a reasonable time (typically within 5–10 business days) and confirm the outcome in writing. Approved refunds are issued to the original payment method where possible.
10. Chargebacks
Please contact us before filing a chargeback so we can resolve the issue. Unwarranted chargebacks may result in suspension of work and recovery of costs as permitted by law.
11. Changes
We may update this Refund Policy from time to time. The "Last updated" date will change accordingly. The policy attached to or referenced by your active SOW at the time of purchase applies to that engagement.
12. Contact
Billing or refund questions: info@syncognify.com.